Terms of service

Terms of Service — QualityWalay.com

Effective Date: June 2026

Welcome to QualityWalay.com. By accessing or placing an order on our website, you agree to the following Terms of Service. Please read them carefully before using our store.

1. About Us

QualityWalay.com is an online retail store based in Pakistan, selling quality bags, storage solutions, prayer mats, and home accessories. We deliver across Pakistan.

  • Website: qualitywalay.com
  • Email: amersaeed260@gmail.com
  • WhatsApp: 03200401329

2. Acceptance of Terms

By visiting our website, browsing products, or placing an order, you confirm that:

  • You are at least 18 years of age, or are using the site under the supervision of a parent or guardian
  • You agree to be bound by these Terms of Service
  • You agree to our Privacy Policy and Return & Refund Policy

If you do not agree with any part of these terms, please do not use our website.

3. Products & Availability

  • All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.
  • Product images are for illustration purposes. Slight color variations may occur due to screen display settings.
  • We make every effort to display accurate product descriptions. If an error is found, we will notify you before processing your order.

4. Pricing

  • All prices are listed in Pakistani Rupees (PKR).
  • Prices may change at any time without prior notice.
  • Sale prices are valid only for the duration of the promotion.
  • In the event of a pricing error on our website, we reserve the right to cancel the order and issue a full refund.

5. Orders & Payments

Placing an Order: By placing an order, you are making an offer to purchase the product. We reserve the right to accept or decline any order.

Payment Methods:

  • Cash on Delivery (COD) — available across Pakistan
  • EasyPaisa
  • JazzCash
  • Bank Transfer

Order Confirmation: You will receive a confirmation message via WhatsApp or SMS after your order is placed. If you do not receive confirmation within 24 hours, please contact us.

6. Delivery

  • We deliver across Pakistan via third-party courier services.
  • Estimated delivery time: 3–7 working days depending on your location.
  • Delivery charges, if any, will be shown at checkout.
  • We are not responsible for delays caused by the courier company, natural disasters, or circumstances beyond our control.
  • Risk of loss and title for products pass to you upon delivery.

7. Cash on Delivery (COD) Policy

  • COD orders must be paid in full to the courier at the time of delivery.
  • Refusing a COD delivery without a valid reason may result in your account being blocked from future COD orders.
  • Repeated refusals may result in prepayment being required for future orders.

8. Cancellations

  • Orders can be cancelled before dispatch by contacting us immediately on WhatsApp.
  • Once an order has been dispatched, it cannot be cancelled.
  • For cancellation requests, contact us at: [Your WhatsApp Number]

9. Returns & Refunds

Our full Return & Refund Policy is available at: qualitywalay.com/pages/return-refund-policy

Key points:

  • Returns accepted within 7 days of delivery for damaged, defective, or wrong items
  • Refunds processed via EasyPaisa, JazzCash, or bank transfer within 5 business days

10. Intellectual Property

All content on QualityWalay.com — including product images, text, logos, and graphics — is the property of QualityWalay.com. You may not copy, reproduce, or use any content without our written permission.

11. User Conduct

When using our website, you agree NOT to:

  • Provide false or misleading information when placing orders
  • Use the website for any unlawful purpose
  • Attempt to hack, damage, or disrupt the website
  • Place fake or fraudulent orders
  • Harass or abuse our customer support team

We reserve the right to refuse service to anyone who violates these terms.

12. Limitation of Liability

QualityWalay.com shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products
  • Losses caused by events beyond our control (courier delays, natural disasters, etc.)
  • Typographical errors in product descriptions or pricing

Our maximum liability to you shall not exceed the amount paid for the specific order in question.

13. Privacy

We respect your privacy. We collect only the information necessary to process your order (name, address, phone number). We do not sell or share your personal data with third parties, except courier services required to deliver your order.

For full details, see our Privacy Policy at: qualitywalay.com/pages/privacy-policy

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Visiting them is at your own risk.

15. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the new terms.

16. Governing Law

These Terms of Service are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved under Pakistani law.

17. Contact Us

For any questions regarding these Terms of Service, please contact us:

  • WhatsApp: 03200401329
  • Email: amersaeed2602gmail.com
  • Hours: Monday–Saturday, 10:00 AM – 7:00 PM PKT

Thank you for shopping at QualityWalay.com. We are committed to providing you with quality products and honest service.